Payment failed or not received
What to check when a customer’s payment fails or your earnings look missing.
3 min read1
Check the order status first
Open Leads & Sales. A payment can be Pending for a few minutes before it confirms — wait and refresh.
2
Customer-side checks
Failed payments are usually the bank/UPI declining. Ask the buyer to retry with another method or after confirming balance.
3
Earnings vs payouts
Money first shows as earnings, then is paid out on the payout schedule. Check Earnings & Payouts for the next payout date.
Charged but no order showing? Raise a ticket with the payment reference / UPI transaction ID.
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