This policy covers payments you make to DMGO Technologies for a plan subscription (Growth, Pro, Elite, or any paid plan) and other digital SaaS access sold directly by DMGO. For products you buy from an independent creator through DMGO, see our Buyer Refund Policy instead.
Legal name: DMGO Technologies
Registered office: Delhi, India
Support email: team@dmgo.in
1. Subscriptions are generally non-refundable
Plan fees are charged for access to the service for the billing period you selected (monthly or annual). Once a period has started, fees are generally non-refundable, including for unused time after a cancellation.
2. Digital services only
DMGO does not ship physical goods. All payments on this page are for digital software access and related online services only. For that reason, a physical return policy does not apply to these purchases.
3. 3-day issue window
As a goodwill exception, you may request a refund within 3 days of a charge if a genuine automation or account-connection issue on our side prevented you from using the service and our support team was unable to resolve it. Each request is reviewed case by case.
This window does not cover: change of mind, not using the product, issues caused by Instagram/Meta policy changes or your account being restricted by Instagram, or violations of our Terms.
4. Cancelling auto-renew
- You can turn off auto-renew anytime from Dashboard - Billing.
- Your plan stays active until the end of the current period; you are not charged again after that.
- Cancelling does not, by itself, trigger a refund of the current period.
5. How to request a refund
Email team@dmgo.in from your registered email within the 3-day window, with your payment/transaction reference and a description of the issue. Approved refunds are returned to your original payment method through Razorpay, usually within 5-7 business days (bank timelines apply).
6. Changes to this policy
We may update this policy from time to time. The version in effect at the time of your payment applies to that payment.
7. Contact
Questions? Contact us at team@dmgo.in.