Can’t log in or code not arriving

Steps to get back in when your password or a verification code isn’t working.

2 min readReviewed Oct 2026

Use your registered email

Sign in with the same method you signed up with: your email and password, or “Continue with Google” if you used Google. Check the email for typos and extra spaces.

Reset your password

Click “Forgot password?” on the sign-in page. We email you a code. Enter it and choose a new password.

Code not arriving?

Email codes can land in Spam or Promotions, so check there and wait a minute before asking for a new one. Signup also sends a code on WhatsApp: make sure you entered the right number. If you use two-factor authentication and don’t have your authenticator app, tap “Send code to email instead”.

Lost access to your email? Raise a ticket and we’ll verify you and restore access.

Error messages you might see

The exact text DMGO shows, what it means and how to fix it.

Invalid email or password.
What it means: The email and password don’t match an account. For safety DMGO doesn’t say which one is wrong. If you signed up with Google, sign in with Google instead of a password.
Fix: Check the email for typos, try “Continue with Google”, or click “Forgot password?” to set a new password.
Too many sign-in attempts. Please wait 15 minutes or reset your password.
What it means: Too many wrong passwords were tried in a short time, so sign-in is paused to protect the account.
Fix: Wait 15 minutes before trying again, or reset your password with “Forgot password?”.
Email already exists
What it means: You’re trying to sign up with an email that already has a DMGO account.
Fix: Sign in instead, or use “Forgot password?” if you don’t remember the password.
Invalid email verification code
What it means: The signup code you typed doesn’t match the latest code we emailed.
Fix: Use the code from the most recent email (check Spam and Promotions). If you asked for several, only the newest one works.
Could not send the WhatsApp code. Please check the number and try again.
What it means: At signup, the WhatsApp verification code couldn’t be delivered to the number you entered.
Fix: Check the 10-digit mobile number and that WhatsApp is active on it, then request the code again.
Invalid OTP. Please check the code and try again.
What it means: During password reset, the code you entered doesn’t match the one we emailed.
Fix: Re-type the code from the latest email. After too many wrong tries you’ll need a new code.
OTP expired. Please request a new code.
What it means: Reset codes only work for a short time, and this one has run out.
Fix: Ask for a new code and enter it straight away.
Too many incorrect codes. Two-factor sign-in is paused for an hour.
What it means: The two-factor code was entered wrong too many times, so two-factor sign-in is locked for an hour.
Fix: Wait an hour, make sure your phone’s time is set automatically (authenticator codes depend on it), or use “Send code to email instead” next time.

Was this guide helpful?

Did this not solve it?

Raise a ticket — no account needed. Continue securely from your ticket link.

Raise a ticket