These Terms of Service ("Terms") govern your access to and use of DMGO Technologies ("DMGO", "we", "us"), a SaaS platform available at dmgo.in. By creating an account or using the service, you agree to these Terms. If you do not agree, please do not use DMGO.
Legal name: DMGO Technologies
Brand name: DMGO
Registered office: Delhi, India
Support email: team@dmgo.in
1. The Service
DMGO lets you connect your own Instagram professional account(s) and create automations that detect comments matching keywords you choose, reply to those comments, and send direct messages on your behalf and only on accounts you have authorized. DMGO also offers creator tools such as bio links and digital monetization pages.
2. Eligibility
You must be at least 18 years old and able to form a binding contract. You must own, or be authorized to manage, every Instagram account you connect to DMGO.
3. Your Account
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- You agree to provide accurate information and to keep it up to date.
- You are responsible for the keywords, messages, links, and other content you configure in your automations.
4. Instagram & Meta Platform Compliance
- Your use of DMGO must comply with the Instagram Community Guidelines, the Meta Platform Terms, and all applicable Instagram policies.
- You must not use DMGO to send spam, unsolicited bulk messages, deceptive content, or anything that violates Instagram's rules. Automations should respond to genuine user interactions.
- You authorize DMGO to access your Instagram data and perform actions (replying to comments, sending DMs) solely to provide the features you enable.
- DMGO is an independent service and is not endorsed by, affiliated with, or sponsored by Meta or Instagram. Instagram may change or restrict its APIs at any time, which can affect availability.
5. Acceptable Use
You agree not to: (a) use the service for any unlawful, harmful, or abusive purpose; (b) attempt to disrupt, reverse-engineer, or gain unauthorized access to the service; (c) resell or misrepresent the service; or (d) violate the rights of any third party.
6. Subscriptions, Billing & Refunds
- Paid plans are billed through our payment provider (Razorpay) on the cycle shown at checkout (monthly or annual).
- If you enable auto-renew, your plan renews automatically at the end of each cycle using your saved payment method until you cancel. You can cancel auto-renew at any time from your billing settings.
- Plan limits (such as the number of connected accounts or active automations) apply as described on our pricing page.
- DMGO provides digital SaaS access only. We do not ship physical goods.
- Refunds: subscription fees are generally non-refundable. As a goodwill exception, you may request a refund within 3 days of a charge if a genuine automation or account-connection issue on our side prevented you from using the service and our team could not resolve it. Refunds are assessed case by case; renewals and partial periods after cancellation are not refunded. Full details: Refund & Cancellation Policy.
- When you cancel, access continues until the end of the current billing period; we do not charge you again after that.
- Products you buy from independent creators through DMGO are covered by the separate Buyer Refund Policy.
7. Creator Earnings & Payouts
If you sell digital products, memberships, or other paid offerings to your own audience through DMGO, the following applies to the money you earn:
- Commission: DMGO deducts a platform commission from each sale based on your current plan (for example, lower commission on higher plans). The exact rate that applied is shown with each sale in your earnings dashboard.
- Hold window: your share of each sale is held for 7 days after the sale to cover refunds, chargebacks, and disputes. During this period the amount is shown as "held" / pending and is not yet payable.
- Payout: once the hold window passes and your payout details are verified, your earnings are released to your bank account. Bank verification (KYC) usually takes 1-2 business days, and once a payout is initiated it typically settles to your account within 3-4 business days, subject to bank and payment-provider timelines.
- Payouts are processed through our payment provider (Razorpay). DMGO does not store your full bank account number. You are responsible for the accuracy of the payout details and tax information you provide, and for any taxes due on your earnings.
- We may withhold or reverse a payout in cases of fraud, chargebacks, policy violations, or amounts paid in error.
These timelines are estimates that depend on banks and our payment provider; they are not guarantees of an exact date.
8. Intellectual Property
DMGO and its software, design, and branding are owned by us and protected by law. You retain ownership of your own content and Instagram data. You grant us a limited license to process that data only to operate the service.
9. Disclaimers
The service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted operation, specific results, or that third-party platforms (including Instagram) will remain available or compatible.
10. Limitation of Liability
To the maximum extent permitted by law, DMGO shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of the service. Our total liability shall not exceed the amount you paid us in the three months before the claim.
11. Termination
You may stop using the service and delete your account at any time. We may suspend or terminate access if you violate these Terms or Instagram's policies, or to protect the service and its users.
12. Changes to These Terms
We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes shall be subject to the courts having jurisdiction in India.
14. Contact
Questions about these Terms? Contact us at team@dmgo.in. For registered business correspondence, use the office address listed above.