DMGO Technologies ("DMGO", "we", "us", or "our") provides a SaaS platform that helps creators and businesses automate Instagram engagement and monetize their audience through bio links, digital products, and related tools. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It also describes how we handle information accessed through the Instagram Graph API and the Meta Platform.
Legal name: DMGO Technologies
Registered office: Delhi, India
Support email: team@dmgo.in
1. Information We Collect
a) Account information you provide: name, email address, phone number, country/timezone, and a securely hashed password.
b) Instagram information (via the Meta Platform): when you connect an Instagram professional account through Instagram Business Login, we access - only with your authorization - the following:
| Data | Purpose |
|---|---|
| Instagram username, account ID, account type & profile picture | To identify and display your connected account. |
| Your media (Reels/posts) and the comments on them | To detect comments that match the trigger keywords you configure. |
| Direct messages sent/received through automations you create | To deliver the automated replies and DMs you set up. |
| Access tokens issued by Meta | To make authorized API calls on your behalf. Stored securely and never shared. |
c) Usage & technical data: IP address, device/browser type, log and diagnostic data, and records of automation activity.
d) Billing data: subscription and payment records. Card/UPI details are processed by our payment provider (Razorpay) and are not stored on our servers.
2. How We Use Your Information
- To operate the core service: read comments that match your keywords, post automated replies to those comments, and send the DMs you configure.
- To display your connected accounts, automations, and analytics in your dashboard.
- To authenticate you, secure your account, and prevent abuse or fraud.
- To process subscriptions and provide customer support.
- To communicate important service, security, and policy updates.
3. Permissions We Request from Meta
DMGO requests only the permissions needed to provide its features:
- instagram_business_basic - to connect your account and read your basic profile and media.
- instagram_business_manage_comments - to read comments on your posts and reply to them automatically.
- instagram_business_manage_messages - to send and receive direct messages through your automations.
DMGO may also request instagram_business_content_publish and instagram_business_manage_insights so connected professional accounts receive the same complete Instagram business authorization bundle used for content access, diagnostics, and account health.
4. How We Share Information
We do not sell your personal information. We share data only as needed to run the service:
- Meta / Instagram - to perform the actions you authorize on your account.
- Razorpay - to process payments securely.
- Infrastructure providers - cloud hosting and database services that store data on our behalf under confidentiality obligations.
- Legal - when required by law, regulation, or to protect rights and safety.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service. When you delete your account or disconnect an Instagram account, the associated tokens and Instagram data are removed from active systems. Some records may be retained briefly where required for legal, security, or dispute-resolution purposes, after which they are deleted or anonymized.
6. Data Deletion & Your Rights
You may request access to, correction of, or deletion of your personal data at any time. You can disconnect any Instagram account from within your dashboard, and you can delete your DMGO account entirely. For full instructions, see our Data Deletion page. You may also revoke DMGO's access from your Instagram app settings at any time.
7. Security
We use technical and organizational safeguards - including encryption in transit, hashed passwords, and restricted access - to protect your data. No system is completely secure, but we continuously monitor and improve our controls.
8. Children's Privacy
DMGO is intended for users aged 18 and older and is not directed to children. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
For any privacy question or request, contact us at team@dmgo.in. For formal correspondence, use the registered office address listed above.