Instagram keeps disconnecting

Error messages you might see

The exact text DMGO shows, what it means and how to fix it.

• Instagram account disconnected — reconnect it to resume.

  What it means: Shown in Live activity when a DM failed because Instagram’s access token is no longer valid (password change, security check, or DMGO removed from the account’s apps). Instagram’s own wording is “Error validating access token: The session has been invalidated…”.

  Fix: Reconnect the same Instagram from a real browser and approve all permissions, then use “Retry failed” in Live activity.

• Automations need at least one healthy Instagram connection.

  What it means: The “Reconnect Instagram” pop-up: none of your connected accounts can currently send, so every automation is stopped.

  Fix: Click “Reconnect Instagram”, log in to the same account and tap Allow on every permission.

• Instagram authorization still needs to be renewed.

  What it means: You came back from Instagram, but DMGO couldn’t confirm a fresh, working connection yet, so it says “Success has not been confirmed.”

  Fix: Click “Check again”. If it still shows, click “Reconnect Instagram” and make sure you approve every permission on Instagram’s screen.

• Webhook setup needs attention.

  What it means: The account connected, but Instagram didn’t confirm real-time notifications. The toast adds: “Your account is connected but real-time notifications may be delayed. Try reconnecting.” Until it’s fixed, comments and DMs may reach DMGO late or not at all.

  Fix: Reconnect the account once more from Account → Instagram accounts. If the warning comes back, raise a ticket.

• Expiring soon

  What it means: A yellow badge on the account card: Instagram’s access for this account ends on the “Token expires” date.

  Fix: Click “Connect account” and log in to the same Instagram before that date. Your automations stay as they are.

• Automation stopped. Reconnect before <date> to restore your saved setup.

  What it means: Shown with a “Disconnected · retained” badge after an account was disconnected. Nothing runs, but DMGO keeps its automations and settings until that date.

  Fix: Reconnect the same Instagram from the same DMGO login before the date shown to get everything back.

• Please open DMGO in Safari or Chrome to reconnect Instagram.

  What it means: You’re inside an app’s built-in browser (like Instagram’s or Facebook’s), where Instagram login doesn’t work.

  Fix: Tap the ⋯ menu, choose “Open in browser”, and reconnect from Safari or Chrome.