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Template rejected or not approving

Why Meta rejects a template and how to get it approved.

3 min read

Meta reviews every template. Most rejections are fixable in a minute — the content, category or samples just need a tweak.

1

Match content to category

Promotional wording in a UTILITY or AUTHENTICATION template gets rejected. Put offers/marketing under MARKETING; keep UTILITY strictly transactional; keep AUTHENTICATION to the OTP format.

Match content to category
2

Provide sample values

Every {{1}}/{{2}} placeholder needs a realistic sample. Missing or “test”-style samples are a common rejection reason.

Provide sample values
3

Fix formatting & links

Avoid ALL CAPS, too many emojis, broken/placeholder URLs (like example.com), and unbalanced {{ }}. Clean these up before resubmitting.

Fix formatting & links

After editing, submit again — approval usually returns within minutes to a few hours.

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